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Service Policy
Pre-sales service
Customers can reach out to us through various means to communicate their equipment needs, requirements, or inquiries. We will promptly recommend equipment to them, explain its performance, plan equipment selection, and provide a range of services.
The sales engineers at Deyue have many years of experience in the fields of food, chemical, pharmaceutical, and battery industries, and have accumulated rich experience and data in equipment application. By communicating and consulting with our sales engineers, you can obtain reasonable equipment selection and design solutions. Additionally, Deyue has small-scale mixing equipment that can be provided to customers for mixing experiments. Based on the experimental results, it can serve as a reference for customers when purchasing equipment.
In-sales service
Deyue implements a project manager responsibility system, tracks orders, and provides one-on-one service to customers. The work content includes: technical drawing review, tracking the progress and quality of purchased parts, production progress, semi-finished product quality control, finished product quality control, product appearance, factory reports and technical documents, logistics, equipment installation, debugging, training, and finally delivering the product to customers for use. We also promptly contact customers to report on the progress of orders.
After-sales service
Deyue Company boasts a comprehensive after-sales service system and a robust service team. Deyue has always adhered to the principle of "improving quality, satisfying customers, perfecting the system, and pioneering innovation", providing customers with excellent services. We promise: 1) Two-year warranty. Beyond the warranty period, our company will provide technical support free of charge.
2) Service hotline: +86 13917895463, open 24/7, with professional engineers available for consultation. We will respond to customer feedback within 1 hour.
3) If on-site resolution is required, professional technical service personnel shall be dispatched, and they shall not leave until the issue is resolved.
4) We have a robust equipment parts inventory. All parts for the equipment you purchased can be purchased on the market or from our company within 10 years after equipment delivery, and our company will provide parts at cost price.
5) Equipment upgrade service: With the continuous innovation and upgrading of our products, if the equipment you purchased has a significant performance gap compared to the production equipment at the time after years of use, our company can provide you with an upgrade service at a cost fee.
7) We will keep business documents, technical files, factory records, maintenance records, and other related materials for each device or project, in order to better provide customers with prompt and high-quality services.
